Recruitment MarketingPublic

Within Recruitment Marketing, the error messages that candidates receive on your site can be customized to suit your requirements. 

To do this:

1. From the side menu, under Content, click Careers Website.
   
2. Within the Careers Website page, click the page that you would like to make amendments to, e.g., the (404) Not Found page.
   
3. From here, refer to the following articles for more information on how you can edit the page -
   1. For information on managing Recruitment Marketing pages, refer to Managing Recruitment Marketing Pages, or
   2. For information on amending the content blocks within the page, refer to Content Blocks.

Error message types

404

A 404 typically indicates that the website visitor has attempted to navigate to a URL that no longer exists (such as a Vacancy that is no longer advertised) or has entered an incorrect URL.

We therefore suggest changing this to, for example, "The resource you are looking for has been removed, had its name changed, is temporarily unavailable, or the vacancy has closed."

An example of a 404 error page: https://themes.pageuppeople.com/page-not-found 

403

A 403 indicates that the candidate is forbidden from viewing or interacting with the content of the page. This may be because they have not signed in to the required account.

Another reason may be that you have an internal site, the contents of which are locked for only users within your organization to access. Therefore, the candidate (an employee at your organization) must authenticate themselves before accessing the page’s contents. The idea here is that any external person trying to access an internal link would be stopped and prompted to return to the external site instead.

It's important to differentiate between employees and external people on this page, especially regarding their actions, which can typically be represented by buttons. Employees should see a single sign-on (SSO) button for signing in to the internal site; see Adding an SSO button to a page. For external users, provide a "return to careers site job listing" button.

An example of a 403 error page: https://themes.pageuppeople.com/forbidden

Best practices for user navigation

When you're creating or editing error pages, some key things to keep in mind for a smooth user experience are:

• Including a button to return to the job search page.
• Add a job list section with "here are some other opportunities".
• Consider a call-to-action (CTA) or a search bar for navigation to move away from the error page.