Recruitment Marketing Public

The key role of the Employee Ambassador is to answer incoming questions from candidates through the platform. We have set up a few key notification emails to help draw Ambassadors back to the main platform to answer questions. 

Discussion Overview

At any point, Ambassadors or Admins can log in and check the number of unanswered questions in their dashboard and quickly link out to the list. If you do not see these boxes on the dashboard, simply click on the Customise button and toggle on Discussion Overview to add it to the dashboard.

This is the main place for admins to stay in the loop.

Email notifications

The following are the types of email notifications sent.

Targeted to a specific Ambassador

When that question is asked, an email will be sent to that specific ambassador encouraging them to answer the question. 

That notification will look like the following: 

Targeted to the category related to an ambassador

When a question is asked, it is automatically filtered into a category within the system to better organize that question. Any ambassador who has the category related to that discussion ticked will receive an email notification. 

You can set the Discussion Categories on the Ambassador profiles as follows:

1. From the side menu, under Companies, click Settings.
2. Under Employee Connections, click Employee Ambassadors.
3. Locate the relevant Ambassador profile and click Edit (pen icon).
4. Under Discussion Categories, select the relevant categories.
   
5. Click Save.

The email notification will look like the following: 

Manually assigned or automatically assigned in the system

To ensure discussions are continually answered, enable the setting:

1. From the side menu, under Company, click Settings.
2. Under Employee Connections, click Moderation, Seeding and API Settings.
3. Tick Discussion Setting.
4. Click Save.

If an ambassador hasn't answered a discussion for a week, the Discussion Seeding will automatically assign a Seeded Discussion to the ambassador to answer, bringing them back to the platform.

Additionally, if an admin assigns any unanswered questions to an ambassador, then it will send out a notification as well. 

For both of these, the discussions will look as follows:

New replies on a discussion

Both ambassadors and candidates will be notified when there is a new reply on a discussion they asked or have previously left a reply on.

For ambassadors, the email will look as follows: 

For candidates, the email needs to be set up in a custom format to fit the brand guidelines of each company. For setup instructions, refer to Adding company branding to candidate facing emails for more information.

Discussion awaiting admin approval

To ensure all replies an Ambassador writes are approved before going live on the platform, turn on Discussion Moderation:

1. From the side menu, under Company, click Settings.
2. Under Employee Connections, click Moderation, Seeding and API Settings.
3. Tick Discussion Moderation.
4. Click Save.

The notification is sent to admins and looks as follows:

Discussion approved notification

Once the discussion reply is approved, the discussion is live on the platform. A notification goes out to the ambassador who wrote it to let them know. 

The notification looks as follows:

Troubleshooting Emails

 All notification emails to Ambassadors are sent through the following email and IP.

• AU: no-reply@rec-marketing.dc2.pageuppeople.com
• EU: no-reply@rec-marketing.dc3.pageuppeople.com
• US: no-reply@clinchtalent.com

IP's used:

• US region: 159.112.242.217
• EU & AU region: 198.244.61.145

Please encourage your IT team to whitelist the email and domain related to your region to ensure the notifications are received.

Log in to receive email notifications

To start receiving notifications, Ambassadors must log into the platform and accept the terms and conditions.

The password login locations for each region are as follows:

• EU: https://rec-marketing.dc3.pageuppeople.com/auth/user/password/sign_in
• US: https://app.clinchtalent.com/auth/user/password/sign_in
• AU: https://rec-marketing.dc2.pageuppeople.com/auth/user/password/sign_in