Recruitment Marketing Public

The following outlines the key functionality of the Employee Connections Live Chat.

Candidate functionality

Click here to see a tutorial on how this functionality works.

1. Chat participants can view a list of Ambassadors/Admins on the chat (ready to answer questions!)
2. General settings:
   1. Press enter to send customisation
   2. Language preferences
   3. Dark mode
   4. Mute notification sound.
3. Ability to ask a question and set the question category to a preset option of:
   1. General
   2. Application Advice
   3. Career Choices
   4. Culture.
4. Ordering of questions: All questions show in the order that they have been asked, with the most recent at the top. The tabs below then help the user find and follow questions they are interested in reading.
5. Typing indicator: All questions display a typing indicator showing which user is actively replying to a question.
6. The ability to:
   1. Follow a question: Any questions a candidate follows will be listed in their Following tab, and they'll receive a notification when someone replies.
   2. View unread questions: Any questions the candidate hasn't read yet, or where they haven't seen the latest reply, will appear in the Unread tab. A question is marked as "Read" once it's been clicked on.
   3. View your questions: All questions the candidate has asked will be in the Your questions tab. They will be notified when they have a new reply to their question.
   4. Filter questions by the preset options: General, Application Advice, Career choices, and Culture.
   5. Delete their own reply.
   6. Give feedback at any point during the chat.
   7. Search against the list of questions in the chat.

Ambassador functionality (includes all candidate functionality)

1. Chat participants include not only Admins and Ambassadors, but also all Candidates.
2. The ability to:
   1. View all questions assigned to the user within the Assigned to me tab.
   2. View all questions that are yet to be answered within the Unanswered tab.
   3. Mention someone in a reply. When you @ a user in a reply, the Ambassador tagged will receive a notification, and the question will show in the Mentioned tab.
   4. View all questions where you are tagged in a mention, is in the Mentioned tab. Additionally, you will receive a notification when mentioned.
   5. View all questions for which you have left a reply in the My responses tab.
   6. Assign questions to yourself.
   7. Send a global notification. Often used to introduce themselves.
3. An alert message will appear to Ambassadors and Admins when Candidates have been kicked out of the chat. Candidates then automatically see the survey.

Admin functionality (include all Ambassador and Candidate functionality)

1. Include an optional intro video: Set in the client portal - with a custom message.
2. Preset introductory message: Set in the client portal - with a custom message (this is combined with the video if an Admin chooses to make a video).
3. Include an optional outro video: Set in the client portal (triggers 10 min to end of chat time).
4. Ability to create a private live chat: Only users with the link to the Live chat will be able to join. It will not be promoted on the careers website.
5. Ability to add Ambassadors to the Live chat
6. Create a Custom Text Email to all Ambassadors, all Candidates, or both through the client portal.
7. Access the Live Chat Management Dashboard from the Live Chat interface.
8. Pin a question: The ability to pin a question. A pinned question remains at the top of the list, is marked with a pin icon, and appears in the Pinned tab for everyone in the Live chat. This makes the question more visible and highlights its importance.
9. Assign a question to an Ambassador: By clicking the ellipses icon, an Admin can assign a question to an Ambassador. The selected Ambassador will receive a notification, and when viewing the question, the top right corner will display which Ambassador it has been assigned to.
10. Ability to delete any question or reply.
11. Ability to ban a user from the Live Chat.