Recruitment Marketing Public

You will need to have a candidate verification email created before enabling this for use. This can be configured as follows:

Creating a candidate verification email

1. From the side menu, under CRM click Emails.
2. From the Email Type drop down, select Candidate Verification.
3. Click the New button.
4. Enter a name for the email.
5. Set the email use as Candidate Verification.
6. Select a theme
   
   
   
   
7. Click the Save button.
8. At the Edit tab, edit the blocks of the email theme if required.
   

   Note: If the configuration of your system results in the verification email being triggered in multiple different scenarions - e.g. by chatbot interaction and via form based calls to action - please ensure that the wording of the verification is generic enough to address all scenarios.

9. Click the Next Step button.
10. At the Settings tab, the Name, Subject, sender and Preheader Text can be set.
11. Click the Next Step button.
12. At the Preview tab review the email, and if required click the Send test button to trigger a test email.

Related information: Candidate email verification.

Enabling a candidate verification email

The following steps will enable a candidate verification email for all calls-to-action in the Recruitment Marketing module.

1. From the side menu, under Company click Settings.
2. Under Emails click Candidate emails.
3. From the Please choose the email to be used for Candidate Verification drop down, select the relevant item.
4. Click the Save button.

CTA triggered candidate verification settings

The following steps will allow you to manage the candidate verification settings, namely when a candidate should be required to submit a code to verify their account and device.

Before making your choice, review the options below:

• No verification.
• Verify forms of candidates with multiple devices only: There is no verification required if the candidate is creating an account for the first time or if we already know about the device. However, a verification code is required if a candidate enters an email address on a new device, and an account with their email already exists. This scenario would typically happen when a candidate completes a call-to-action on their phone and has previously filled it out on their desktop. 
• Verify forms of all candidates: Verification is required for all new accounts, or when the device is unknown and an account with their email address exists. No verification is required if the candidate exists and we know about their current device.

Steps:

1. From the Company Settings, under Candidate click Candidate Verification.
2. Select the relevant Candidate verification setting from the drop down.
3. Click the Save button to keep the settings.

Chatbot triggered candidate verification settings

When a chatbot capability which requires the candidate to enter their email address is triggered, the candidate will be automatically sent a verification email following the submissions of their email address to the chatbot. They will be required to successfully enter the verification code before proceeding to the next step of that particular chatbot capability.

For information on chatbot capabilities, refer to Configuring your AI Chatbot Assistant.