Managing lists of Frequently Asked Questions

Recruitment Marketing Public


Recruitment Marketing's Frequently Asked Questions or FAQ functionality can be used to present lists of questions and answers on various topics to visitors to your careers site. A common scenario would be to publish a list of questions and answers relating to the organisation's recruitment process, but the functionality provides flexibility to create content related to any topic.

An example of how the FAQ content is presented on your career site is shown here:

FAQs are presented using the accordion layout, which allows the questions and answers to be expanded and contracted by the user. This approach prevents the web page becoming too long, even when a large amount of content is being presented.

Customers are able to create as many lists of FAQs as required, and each list can be added to one or more pages throughout the career site.

Creating lists of FAQs

To create a new list of FAQs:

  1. In the main menu, select Careers Website.
  2. Within the Career Website section, from the top menu, select FAQs.
  3. On the FAQs page, select New from the top right of the screen.
  4. Complete the following information:
    • Name - this is the friendly name used to identify this list of FAQs
    • Header - this is the title that will be presented above the FAQ block when it is presented on a web page on the career site
    • Subheader - this is explanatory text which sits between the title and the first questions, allowing you to provide further context on the list of FAQs.
  5. Click Save.

Adding or Managing questions and answers

  1. In the main menu, select Careers Website.
  2. Within the Career Website section, from the top menu, select FAQs.
  3. From the list of available FAQs, click the link under the Questions column in the table to select that particular list.

To add a new item:

  1. Click on New.
  2. Complete the following information:
    • Question: this is the text that will be displayed to the visitor on the FAQ list. The question is always visible regardless of whether the answer has been expanded or contracted.
    • Answer: this is the text that will be displayed to the visitor when they click on the question to expand the answer.
  3. Click Save.

To edit an existing item:

  1. Click the edit icon against the item you are looking to update.
  2. Update the content of the question and / or answer as appropriate.
  3. Click Save.

Other options available:

  • Items can be archived if they are no longer needed as part of that list of FAQs. The item can later be unarchived.
  • The ordering of the items can be amended by clicking the relevant up/down arrow.
  • If your career website is configured to present multiple languages, the translation icon will be available to allow translations of the question and answer text to be entered.

Adding an FAQ list to a web page

Once you have created a list of FAQs, you can add them to a page in your career site, by adding the Frequently asked questions block to that particular page.

  1. Using the page editor, select the block that you want to use to display the FAQ list.
  2. From the Content Block Library, select Frequently asked questions.

Now that the block has been added, click the edit icon to configure the display of the block.

The following settings are available:

  • FAQ set: This is the list of FAQs that will be presented in this particular block
  • Expanding icon selection: determines the visual appearance of the icon which the visitor will click to expand the accordion to show the answer.
  • Expanding icon orientation: determines whether the icon appears at the left or the right of the question.
  • Initial collapsed state: determines whether the answers should be shown open or collapsed by default.

The styling of the FAQ block can be adapted by adding appropriate CSS to the relevant page theme.



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