Recruitment Marketing Public

Recruitment Marketing's Frequently Asked Questions (FAQ) functionality can be used to present lists of questions and answers on various topics to visitors to your careers site. A common scenario would be to publish a list of questions and answers relating to the organisation's recruitment process, but the functionality provides flexibility to create content related to any topic.

An example of how the FAQ content is presented on your career site is shown here:

FAQs are presented using the accordion layout, which allows the questions and answers to be expanded and contracted by the user. This approach prevents the web page from becoming too long, even when a large amount of content is being presented.

You can create as many lists of FAQs as required, and each list can be added to one or more pages throughout the career site.

Creating lists of FAQs

To create a new list of FAQs:

1. From the side menu, under Content, click Careers Website.
2. Within the Career Website section, from the top menu, click the FAQs tab.
3. On the FAQs page, select New in the top right.
4. Complete the following information:
   1. Name: This is the friendly name used to identify this list of FAQs.
   2. Header: This is the title that will be presented above the FAQ block when it is presented on a web page on the career site.
   3. Subheader: This is explanatory text that sits between the title and the first question, allowing you to provide further context on the list of FAQs.
   4. Integrates with Chatbot: Check this box to make the FAQs within the library available to the AI chatbot.
5. Click Save.

Adding or Managing questions and answers

To access:

1. From the side menu, under Content, click Careers Website.
2. Within the Career Website section, from the top menu, click the FAQs tab.
3. From the list of available FAQs, click the link under the Questions column in the table to select that particular list.
   

To add a new question item:

1. Click on New.
   
2. Complete the following information:
   1. Question: This is the text that will be displayed to the visitor on the FAQ list. The question is always visible regardless of whether the answer has been expanded or contracted.
   2. Answer: This is the text that will be displayed to the visitor when they click on the question to expand the answer.
3. Click Save.

To edit an existing item:

1. Click the Edit (pen) icon against the item you are looking to update.
2. Update the content of the question and/or answer as appropriate.
3. Click Save.

Against each item, the available actions are:

• Edit: To update existing items.
• Translate: If your career website is configured to present multiple languages, the translation icon will be available to allow translations of the question and answer text to be entered.
• Move Position: The ordering of the items can be amended by clicking the relevant up/down arrow.
• Archive: Items can be archived if they are no longer needed as part of that list of FAQs. The item can later be unarchived.

Adding an FAQ list to a web page

After creating an FAQ list, add it to your career site by inserting the Frequently asked questions content block on the desired page.

1. On the relevant web page, using the page editor, add a block.
2. From the Content Block Library, under Misc blocks, hover over Frequently asked questions and click Add.
   
3. Now that the block has been added, click the Edit icon to configure the display of the block.
   
4. Configure the settings for the FAQ block. The following are available:
   1. FAQ set: This is the list of FAQs that will be presented in this particular block.
   2. Expanding icon selection: This determines the visual appearance of the icon that the visitor will click to expand the accordion to show the answer.
   3. Expanding icon orientation: This determines whether the icon appears at the left or the right of the question.
   4. Initial collapsed state: This determines whether it's collapsed or expanded.

The styling of the FAQ block can be adapted by adding appropriate CSS to the relevant page theme.