Recruitment Marketing Public

Introduction

The Recruitment Marketing AI Chatbot Assistant is currently available to customers who have signed up to partner with PageUp as early adopters of this new exciting functionality.

The purpose of this article is to provide ongoing updates to early adopters of this product as we continue the development of the product, as we progress towards the planned general release of this new module during the second half of 2025.

Initial Early Adopter Release

As part of the initial release, which was made available on 1 Apr 2025 to those customers who had signed up to be early adopters, the following functionality is available to be configured:

• Free Text Job Search: Allows candidates and apply to search for jobs in a conversational interaction
• AI Powered FAQs: Allows the chatbot to respond to general FAQ questions from candidates
• Join Talent Network: Allows candidates to join your talent network/community.

For more information on these capabilities, refer to Configuring your AI Chatbot Assistant.

Recent Enhancements

Based on the planned roadmap for the AI Chatbot Assistant and feedback from our early adopter customers, the following enhancements have been released subsequent to the initial early adopter release.

September 2025

• Always-On Helper Prompts: Based on your feedback about improving the user experience, we've introduced always-on prompts. This enhancement allows you to add persistent prompts to the Chatbot interface. These prompts remain visible, giving candidates the ability to cancel out of an unintended action at any point during their interaction. This feature ensures a smoother, more intuitive conversation flow, helping candidates navigate the Chatbot with greater control and confidence. It's a small but powerful change that significantly enhances the user experience.
  
  

August 2025

• Casual job searching: Candidate usage across our Early Adopter customers has shown that not all candidates know the type of job they are searching for, but rather, they may be more interested in seeing all roles available in a certain location. We have improved the job search capability to allow for "not sure" like responses to be accepted when a candidate is asked the type of job they are looking for. The latest enhancement should help ensure that the chatbot showcases potential jobs the candidate may not think to search for.
  
• Chatbot Launcher card: Complementing the recent addition of the launcher message, you can now also optionally include a card above the launcher message with a teaser message to encourage candidates to engage with the chatbot capability. As with the launcher message, the actual wording of the card can be customised.
  
  For information on how to configure the launcher message and card, refer to Configuring your AI Chatbot Assistant.
• Chatbot Launcher message: To help draw candidate attention to the new chatbot capabilities on your Recruitment Marketing powered career site, you can now add a brief launcher message, which will be shown to candidates who have not previously interacted with the AI Chatbot Assistant. The actual wording of the message can be customised.
  
  For information on how to configure the launcher message, refer to Configuring your AI Chatbot Assistant.
• Register for Talent Network - expanded prompts: We've received feedback from a number of customers that they would prefer to use the term "Talent Community" when encouraging candidates to express their interest in learning more about the organisation via the "Register for Talent Network" capability within the AI Chatbot Assistant. Both variations of the phrase will now trigger this capability.

July 2025

• New Screening and Phone Number Capture in Apply Capability: You can now integrate screening questions directly into the chatbot's application flow. This allows you to add up to three yes/no questions to help pre-qualify candidates before they proceed to the application link. This means you can quickly ascertain essential qualifications or preferences, ensuring that only the most relevant candidates move forward. Examples of these types of questions include:
  • "Are you open to working in person?"
  • "Are you willing to travel for this position?"
  • "Do you possess a valid driver's license?"
  • "Are you willing to work overtime if needed?"

Beyond just screening, you can also use these yes/no questions to gather more information about a candidate without necessarily excluding them. These questions are seamlessly integrated with your existing workflows, allowing for continued, relevant conversations.
In addition to screening questions, we've also added the ability to capture a candidate's phone number within the Apply capability. This provides another essential piece of contact information to streamline your recruitment process.

For information on how to configure the Apply for Job capability, refer to Configuring your AI Chatbot Assistant.

• Refined FAQ Responses for Brevity: We've heard your feedback regarding instances where FAQ responses were sometimes accompanied by additional, unnecessary information. To address this, we've refined our chatbot for brevity, ensuring that every response is direct and to the point. This eliminates extraneous information, providing candidates with clear, concise answers to their questions.
• Rich text support for Chatbot prompts: The chatbot configuration screens have now been updated to support rich text input. This means that you can include hyperlinks as part of your responses to candidates. For example, as part of the Free Text Job Search capability, you may want to include a link to your main job search page as part of the "no matching jobs" response.
  
• Hyperlinks in FAQ library responses: We've heard from a number of you that you would love to include hyperlinks to related information within the responses that the chatbot returns to a candidate's question. We've updated the system to recommend that the chatbot include hyperlinks if they are a part of the answer that you've defined within the FAQ library. As the actual answer returned can be an amalgamation of multiple FAQs, a hyperlink may not always be returned, but if available, the system should favor including it.
  

June 2025

• Mandatory job search location: To deliver meaningful search results to candidates, it is important that the chatbot is able to understand the candidate's desired work location. If the candidate doesn't include a location within their initial inquiry, the chatbot will now automatically ask a follow-up question to elicit this information from the candidate.
• Career Site Content for AI responses: Building on the exciting capabilities of the existing AI powered responses to candidate questions, we've expanded the capabilities of the chatbot to allow it to optionally populate its knowledge base by crawling the content on the pages of your existing Recruitment Marketing powered career site. For information on how to configure this, along with considerations on which approach is best for your organization, refer to Populating the Chatbot's knowledge base.
• Tailoring chatbot AI responses: The tone and content of the response that the chatbot uses when replying to questions from your candidate is important in helping to ensure it aligns with your organizational tone of voice. We've added some configuration options that allow you to influence the composition of the AI generated response. Refer to Tailoring the AI Powered Response.
• Ambiguous location names: We've added some additional options to the Free Text Job search capability to help increase the chatbot's chances of correctly identifying locations with ambiguous names. For example, the location of "South Windsor" is a suburb in Brisbane, Australia, but the same name is used for a town in Connecticut. To configure the options that allow the chatbot to favor certain regions when ambiguous names are entered by a candidate, refer to Free Text Job Search.
• Proximity searching: When a location entered by the candidate as part of their job search inquiry is identified as a geographic area, such as a city/suburb/neighborhood, the chatbot will perform a proximity search, e.g,. search for jobs with a location that is within X miles or km of the location the candidate specified.
  • The chatbot will look up the latitude and longitude of the location the candidate entered, and search for jobs within a specified radius around that location.
  • The size of the search radius is defined by the Default range for address searches and 
    Address range unit settings, which can be configured by navigating to Company > Settings > Job Search.
  • Whilst search results are limited to those within the geographical radius, they are ordered by relevance of the job to the keyword search, so jobs within the specific location may not necessarily be listed first within the results.
  • Proximity searching may not always return expected results if the location entered by the candidate is ambiguous (e.g., a suburb that exists in multiple cities).
  • If the location entered by the candidate is identified as an administrative area, such as a state, county, or province, the chatbot will perform an exact search on the name of that area, in combination with the relevant keywords.
  • If the location entered by the candidate is identified as a country, the chatbot will search for all jobs in that country, in combination with the relevant keywords.
• Multiple success messages for Free Text Job search: It is now possible to configure multiple different success messages for the Free Text Job, and the success messages can now include optional merge fields that can be used to include the search query and/or the searched location. For information on how to configure the success messages, refer to Configuring your AI Chatbot Assistant.
• Improved conversational job search: Based on feedback from our early adopters, we've made improvements to the chatbot's ability to accurately extract the key search criteria from complex candidate inputs.

May 2025

• Optional email verification on the Chatbot: The Chatbot now respects the chosen candidate verification preferences set within the platform, however, it is still recommended to have candidate verification to ensure the email is of quality and not spam. For more information on email verification, refer to the candidate email verification email.
• FAQ library: We've added an option to the configuration of FAQ libraries to allow you to specify which FAQ libraries should be available to the chatbot to utilize for providing AI responses to candidate questions. For information on updating the configuration, refer to Enabling AI Responses from your AI Chatbot Assistant.
• Reporting: A new report, named "Missed Utterances", has been added to the Chatbot reports tab. The report allows you to view a list of inputs from candidates that the chatbot was unable to provide a response to. This report can be useful in terms of potentially identifying areas where additional FAQs may be valuable.
• Candidate timeline: Chatbot interactions for known candidates can now be viewed via the candidate card within Recruitment Marketing.

April 2025

• Candidate Interaction Score: The configuration of the Candidate Interaction Score can now be updated to incorporate candidate activity with the chatbot.
• Typing indicator: To provide a clear visual indication to the candidate that the chatbot is processing their request, a typing indicator has been added to the chatbot user interface.
• Chatbot theme: A dedicated chatbot theme can now be configured to style the chatbot user interface. The chatbot theme isolates the styling of the chatbot, minimizing the risk of changes to the main career site styling to have an unintended impact on the chatbot.
• Reporting: A new Chatbot tab has been added to the report screen within Recruitment Marketing. The first report available on this tab is a funnel report, showing the conversion of candidates who have interacted with the chatbot.
• Apply redirection: At the completion of an apply interaction in the chatbot, the candidate will be redirected to the ATS application process in a new browser tab.
• Reporting: The existing Search report can now be filtered to show search phrases used during job searches within the chatbot's free text job search.
• Candidate verification: Candidate prompted to utilize a 2-factor verification code to minimize the risk of unwanted bot activity within the chatbot

Planned Developments

As previously communicated, the following items are expected to form part of the general release:

• Customers with the Employee Connections module will have the ability to incorporate discussions from their always on question and answer platform into the chatbot knowledge base to allow that information to be served as responses to candidate questions.
• Scheduling of initial candidate discussions by leveraging a connection to Recruitment Marketing's Schedule a conversation functionality.