Recruitment Marketing Public

Introduction

The Recruitment Marketing AI Chatbot Assistant is currently available to customers who have signed up to partner with PageUp as early adopters of this new exciting functionality.

The purpose of this article is to provide ongoing updates to early adopters of this product as we continue the development of the product, as we progress towards the planned general release of this new module at the start of 2025 Q3.

Initial Early Adopter Release

As part of the initial release, which was made available on 1 Apr 2025 to those customers who had signed up to be early adopters, the following functionality is available to be configured:

• Free Text Job Search: Allows candidates and apply to search for jobs in a conversational interaction
• AI Powered FAQs: Allows the chatbot to respond to general FAQ questions from candidates
• Join Talent Network: Allows candidates to join your talent network/community.

For more information on these capabilities, refer to Configuring your AI Chatbot Assistant.

Recent Enhancements

Based on the planned roadmap for the AI Chatbot Assistant and feedback from our early adopter customers, the following enhancements have been released subsequent to the initial early adopter release.

May 2025

• FAQ library: We've added an option to the configuration of FAQ libraries to allow you to specify which FAQ libraries should be available to the chatbot to utilise for providing AI responses to candidate questions. For information on updating the configuration, refer to Enabling AI Responses from your AI Chatbot Assistant.
• Reporting: A new report, named "Missed utterances", has been added to the Chatbot reports tab. The report allows you to view a list of inputs from candidates which the chatbot was unable to provide a response to. This report can be useful in terms of potentially identifying areas where additional FAQs may be valuable.
• Chatbot interactions for known candidates can now be viewed via the candidate card within Recruitment Marketing.

April 2025

• The configuration of the Candidate Interaction Score can now be updated to incorporate candidate activity with the chatbot.
• To provide a clear visual indication to the candidate that the chatbot is processing their request, a "typing indicator" has been added to the chatbot user interface.
• A dedicated chatbot theme can now be configured to style the chatbot user interface. The chatbot theme isolates the styling of the chatbot, minimising the risk of changes to the main career site styling have an unintended impact on the chatbot.
• Reporting: A new "Chatbot" tab has been added to the report screen within Recruitment Marketing. The first report available on this tab is a funnel report, showing the conversion of candidates who have interacted with the chatbot.
• At the completion of an apply interaction in the chatbot, the candidate will be redirected to the ATS application process in a new browser tab.
• Reporting: The existing "Search" report can now be filtered to show search phrases used during job searches within the chatbot free text job search.
• Candidate prompted to utilise a 2-factor verification code to minimise the risk of unwanted bot activity within the chatbot

Currently being worked on

As with all planned or in-progress development, the following are shared for informational purposes, but are subject to change due to technical or commercial considerations.

The following enhancements are currently being worked on:

• Improvements to the handling of free text job search inputs from candidates. Based on the review of initial candidate interactions and customer feedback, we are looking to optimise the chatbot logic relating to job search interactions.
• Guided job search, which will complement the existing free text job search, will allow candidates looking to search for jobs via the chatbot to walk through a more structured interaction. Candidates will be prompted to define their job search by selecting criteria such as categories, locations, etc from pre-defined select lists.
• The ability to make additional careers website content, such as blogs, landing pages etc, available to the AI Chatbot Assistant as sources of information for the AI Powered FAQs.

Planned Developments

As previously communicated, the following items are expected to form part of the general release:

• Customers with the Employee Connections module will have the ability to incorporate discussions from their always on question and answer platform into the chatbot knowledge base to allow that information to be served as responses to candidate questions.
• The ability to incorporate basic candidate screening questions into the apply interaction with the chatbot.
• Scheduling of initial candidate discussions by leveraging a connection to Recruitment Marketing's "Schedule a conversation" functionality.