Recruitment Marketing Public

Introduction

The Recruitment Marketing AI Chatbot Assistant is currently available to customers who have signed up to partner with PageUp as early adopters of this new exciting functionality.

The purpose of this article is to provide ongoing updates to early adopters of this product as we continue the development of the product, as we progress towards the planned general release of this new module at the start of 2025 Q3.

Initial Early Adopter Release

As part of the initial release, which was made available on 1 Apr 2025 to those customers who had signed up to be early adopters, the following functionality is available to be configured:

• Free Text Job Search: Allows candidates and apply to search for jobs in a conversational interaction
• AI Powered FAQs: Allows the chatbot to respond to general FAQ questions from candidates
• Join Talent Network: Allows candidates to join your talent network/community.

For more information on these capabilities, refer to Configuring your AI Chatbot Assistant.

Recent Enhancements

Based on the planned roadmap for the AI Chatbot Assistant and feedback from our early adopter customers, the following enhancements have been released subsequent to the initial early adopter release.

June 2025

• Proximity searching: When a location entered by the candidate as part of their job search enquiry is identified as a geographic area such as a city/suburb/neighbourhood, the chatbot will perform a proximity search, e.g. search for jobs with a location which is within X miles or km of the location the candidate specified.
  • • The chatbot will look up the latitude and longitude of the location the candidate entered, and search for jobs within a specified radius around that location.
    • The size of the search radius is defined by the Default range for address searches and
      Address range unit settings, which can be configured by navigating to Company > Settings > Job Search.
    • Whilst search results are limited to those within the geographical radius, they are ordered by relevance of the job to the keyword search, so jobs within the specific location may not necessarily be listed first within the results.
    • Proximity searching may not always return expected results if the location entered by the candidate is ambiguous (e.g. a suburb which exists in multiple cities).
    • If the location entered by the candidate is identified as an administrative area, such as a state, county or province, the chatbot will perform an exact search on the name of that area, in combination with the relevant keywords.
    • If the location entered by the candidate is identified as a country, the chatbot will search for all jobs in that country, in combination with the relevant keywords.
• Multiple success messages for Free Text Job search: It is now possible to configure multiple different success messages for the Free Text Job, and the success messages can now include optional merge fields that can be used to include the search query and/or the searched location. For information on how to configure the success messages, refer to Configuring your AI Chatbot Assistant.
• Improved conversational job search: Based on feedback from our early adopters, we've made improvements to the chatbot's ability to accurately extract the key search criteria from complex candidate inputs.

May 2025

• Optional email verification on the Chatbot: The Chatbot now respects the chosen candidate verification preferences set within the platform, however, it is still recommended to have candidate verification to ensure the email is of quality and not spam. For more information on email verification, refer to the candidate email verification email.
• FAQ library: We've added an option to the configuration of FAQ libraries to allow you to specify which FAQ libraries should be available to the chatbot to utilise for providing AI responses to candidate questions. For information on updating the configuration, refer to Enabling AI Responses from your AI Chatbot Assistant.
• Reporting: A new report, named "Missed Utterances", has been added to the Chatbot reports tab. The report allows you to view a list of inputs from candidates that the chatbot was unable to provide a response to. This report can be useful in terms of potentially identifying areas where additional FAQs may be valuable.
• Candidate timeline: Chatbot interactions for known candidates can now be viewed via the candidate card within Recruitment Marketing.

April 2025

• Candidate Interaction Score: The configuration of the Candidate Interaction Score can now be updated to incorporate candidate activity with the chatbot.
• Typing indicator: To provide a clear visual indication to the candidate that the chatbot is processing their request, a typing indicator has been added to the chatbot user interface.
• Chatbot theme: A dedicated chatbot theme can now be configured to style the chatbot user interface. The chatbot theme isolates the styling of the chatbot, minimising the risk of changes to the main career site styling have an unintended impact on the chatbot.
• Reporting: A new Chatbot tab has been added to the report screen within Recruitment Marketing. The first report available on this tab is a funnel report, showing the conversion of candidates who have interacted with the chatbot.
• Apply redirection: At the completion of an apply interaction in the chatbot, the candidate will be redirected to the ATS application process in a new browser tab.
• Reporting: The existing Search report can now be filtered to show search phrases used during job searches within the chatbot's free text job search.
• Candidate verification: Candidate prompted to utilise a 2-factor verification code to minimise the risk of unwanted bot activity within the chatbot

Currently being worked on

As with all planned or in-progress development, the following are shared for informational purposes, but are subject to change due to technical or commercial considerations.

The following enhancements are currently being worked on:

• Location searching for states (or similar): Work is currently in progress to ensure that candidates are able to search for jobs using both the full name of a state (or similar administrative area) such as "Queensland", as well as the common abbreviation, such as "QLD". In some cases, this may require an update to the settings for your ATS integration to ensure that location data is populated appropriately.
• Clarifying location questions: Discussions with early adopter customers have highlighted the importance of ensuring the chatbot is able to incorporate a search location into the job search functionality. If a candidate does not incorporate a location in their initial query, the chatbot will prompt them to specify the location they are interested in working in, so that it is better able to provide relevant search results.
• Career website content used to populate FAQ knowledge base: The ability to make additional careers website content, such as blogs, landing pages etc, available to the AI Chatbot Assistant as sources of information for the AI Powered FAQs.

Planned Developments

As previously communicated, the following items are expected to form part of the general release:

• Customers with the Employee Connections module will have the ability to incorporate discussions from their always on question and answer platform into the chatbot knowledge base to allow that information to be served as responses to candidate questions.
• The ability to incorporate basic candidate screening questions into the apply interaction with the chatbot.
• Scheduling of initial candidate discussions by leveraging a connection to Recruitment Marketing's "Schedule a conversation" functionality.