Growing your talent network using the Chatbot

Recruitment Marketing Public

With a talent network at your fingertips that’s engaged, informed, and open to hearing about the latest opportunities with your organisation, finding great candidates to fill your open roles becomes faster and easier.

The Recruitment Marketing Chatbot takes the work out of growing your talent network by leveraging automation and AI. Following a quick, 2-step setup, the chatbot runs on designated pages on your career site, inviting visitors to join the talent network, and collecting key information that is then used to create or update their candidate profile, such as name and email.

Complete the following configuration.

Creating the chatbot welcome message

  1. From the side menu, under Company click Settings.
  2. Under Miscellaneous click Chatbot.
  3. On the tab labelled Settings click the pencil icon in the right hand corner. 

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  4. The Chatbot Identifier and Chatbot Alias values will be assigned as part of your onboarding process.
  5. The Enable welcome message checkbox should be selected by default, with default message text in the field below. Feel free to edit this text to meet your requirements. This message will then appear as a new message in web based chatbots when a candidate visits the page(s) on which the chatbot is activated.
  6. Click Save
  7. Under the tab labelled Capabilities you can configure the various chatbot dialogues. 
  8. The Join Talent Network capability is enabled by default.
    If you wish to disable this intent, simply click on the Edit icon alongside it.

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  9. You will also need to configure the Slots for this Capability. Slots are pieces of information we gather during the chatbot dialogue. For example, the Join Talent Network capability gathers the First Name, Last Name and Email Address of the candidate - along with optionally collecting a Phone Number.
    By configuring the slot, you can also set the prompt you want the chatbot to use during the dialogue. 
  10. To configure a slot click the Blue Text under the heading Slots. From this screen, you can see the Slots already enabled and edit them. You can also change the order these prompts occur within the dialogue. 

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  11. To add a Slot click New. From here you can add one of the valid slots for this capability, give it a name and also add the prompt you wish the chatbot to use.
  12. Click Save

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  13. Once slots are configured, back on the Capabilities tab, you can enable your capability by clicking the pencil icon under the heading Actions.  Enable your capability with the Enabled checkbox. On this page, you can also configure the Success and Failure Exit Messages for this dialogue.

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  14. Click the Save button to keep the settings.

Activating the chatbot on a page

The chatbot is managed at a campaign and page level. It is not active on any page or web campaign by default. You can activate a chatbot on a page as follows:

  1. From the side menu, under Content click Web Pages.
  2. Click the name of the relevant web campaign.
    Alternatively, you can also use the search bar to find the page.
  3. On the top right side, in line with the campaign name, click the pencil icon.
  4. Select the Chatbot Active checkbox.
  5. Click the Save button.
    This will allow the chatbot to be activated at an individual page level, within this campaign.
  6. Next to the relevant page, click the vertical ellipsis icon, then Settings.
    If you have navigated directly to the page itself, Settings can be found in the top right corner of the editor view.
  7. In the Edit Page Settings pop up, click the Appearance & Behaviour tab.
  8. Select the Chatbot active checkbox.
  9. Click the Save button.

The talent network chatbot will now display to any candidate(s) visiting this particular page on your Recruitment Marketing powered career site. It is visible in the bottom right corner, with new chatbot messages indicated by the red number icon. The talent network chatbot will ask for the candidate's first name, last name, email address and phone number. These are all required to complete the chatbot CTA.

Branding - Changing the colour of a chatbot

  1. From the side menu, under Organisation click Themes.
  2. Click the name of the relevant theme.
    Next to the relevant theme, click the Edit icon.
  3. Click the Colours tab.
  4. Scroll down to the Chatbot Colours, where you can use the drop-downs to manage the primary colour and text colour of your chatbot.

  5. Click the Save button to keep the settings.



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