Key Business Problems and Trends
Below is a list of common business problem faced during the implementation of these clients:
These clients can be change resistant and not open to best practice. Processes are often embedded deeply into the organisation over long periods of time. This brings opportunity for 'quick wins', however the organisations will need to be won over before they will consider such changes.
Many Government and University clients will operate in a centralised model, however this often means there is a disconnect between teams. HR will often feel in a tug-of-war with the rest of the organisation, having to cater for the stakeholder expectations and hiring manager needs. Likewise, it can be difficult to gain constructive input from the wider business as each department or faculty may have their own 'process'.
These clients are not always tech savvy, and due to the technology used in-house there can be issues with browser capability to support our software. This also means they may not be able to access the Google Docs Client Delivery use throughout the project implementation. It is also important to confirm if there would be any firewalls which could prevent sub pages within PageUp from loading, we recommend white listing all URL's ending in pageuppeople.com to ensure the software is optimised.
The following list covers areas that should be considered ahead of an implementation:
When working with these clients it is important to understand their culture, the key drivers and constraints unique to the specific organisation and finally, understand how they want to work to ensure cohesiveness between PageUp and the client. Some Government or University clients, for instance, are excited for the simplification that technology will bring and may appreciate best practice guidance and challenging of their current processes. Other clients however, have strict project oversight and change management procedures and hence would prefer a more subtle approach to process improvement.
Clients in this industry often consider 'pilot' launches before releasing the system. Commence these discussions early on in the project to ensure adequate communication is given to relevant stakeholders.
Ensure the right stakeholders are engaged from the start of these projects, i.e Marketing and IT. Due to the nature of the industry, engaging these teams can take time and push out project time-frames.
Making decisions is slow process due to the structure. Ensure an extra 20% is added to the time frame for these clients.
Features and Configuration
The following points cover common features and functionality commonly used by Government and University clients:
- Application Forms - Often include flags, rules and scoring to simplify the screening process.
- Approvals - These often include many steps (some up to 10!) for compliance purposes.
- Booking and Events - Governments and Universities often enjoy the simplification of the interview booking process - a big improvement over paper based processes.
- Competencies - These are often included as part of the Job Description, but can also be used within the Panel functionality within the Job Card for Selection Criteria purposes.
- Panel / Search Committee - Often used to review applicants in bulk for compliance purposes.
- Reporting - Usually important for compliance purposes. University clients in the USA for instance, need to produce an Equal Opportunity report for all recruitment activities.