To enhance your account security, at PageUp, we will be requiring two-factor authentication (2FA) using an authenticator app for all password logins. This adds an extra layer of protection by requiring a time-based code from your device in addition to your password.
What you'll need
- An authenticator app (such as Google Authenticator, Authy, or others - available free in the iOS App Store and Google Play Store)
- A smartphone or tablet
- You might require access to your email address to get the initial 2FA code.
Step-by-step instructions
Step 1: Download an Authenticator App
If you don't already have one, download a trusted authenticator app such as:
- Google Authenticator - App Store & Google Play
- Authy - App Store & Google Play
- 2FA Authenticator (2FAS) - App Store & Google Play
- 1Password - App Store, Google Play, macOS, Windows, Linux
- Bitwarden - App Store, Google Play, macOS, Windows, Linux.
In addition to the above popular ones, there are other reputable and secure authenticator apps. Choose an authenticator app that supports time-based one-time passwords (TOTP). Look for options that support encrypted backups, cross-device sync, or a biometric lock if you value usability or added security.
Also, reach out to your organization for a preferred authenticator app.
Step 2: Log in using email and password
- Log in using your existing email and password.
- Once two-factor authentication is required and you are logging in for the first time, you will be asked to set up 2FA.
Step 3: Scan the QR Code
- You'll see a QR code displayed on the screen.
- Open your existing or download an authenticator app and use it to scan the QR code.
- In your authenticator app, look for options like "+ Add Account" or "Scan a QR Code".
Step 4: Enter the 6-Digit Code
- Your app will now show a 6-digit code for your account.
- Enter that code in the "authenticator code" text box to confirm and activate 2FA.
- You can opt to have your 2FA code remembered for 7 days if you tick the "Remember my two-factor code" checkbox.
All set!
Two-factor authentication is now enabled for your account. From now on, when you log in, you’ll need both your password and the code from your authenticator app.
Tips:
- Backup codes will be provided - save these in a safe place.
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If you change phones, you’ll need to reconfigure 2FA on your new device.
- Either by disabling 2FA and re-enabling it whilst logged in to your account settings,
- Or if you don’t have access to your previous phone, use a back up code to log in and then disable and re-enable 2FA in account settings.
- For additional security, we do not support SMS-based 2FA where possible.
- When clicking the "Remember my two-factor code" option, this setting will be retained for 7 days.
Need help?
If you run into any issues or lose access to your authenticator app and backup codes, contact your HR representative.
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