Recruitment Marketing - Contacting Support

Recruitment Marketing Public

If you are a PageUp ATS customer please refer to Contacting Support (login required).

If you are a Clinch customer with Recruitment Marketing related queries or issues, here are the ways for you to contact our Support team. 

Email

Want to contact us via Email? You can email our Support team via support@pageuppeople.com which will automatically raise a ticket for you.

Submit a request

If you have a Support portal profile then click the Sign in - Clinch button (top right). This will give you:

  • Access to Submit a request directly from the Knowledge Portal (located next to your profile name after you have signed in).
  • Access to your activity where you can view or update your open requests.

If you don't have a profile yet and would like to use these self service features then contact us to get you started.

Live Support

Live Support acts like an instant messaging service with our Support team. It's ideal for when you are logged in and have a quick question. Live Chat is available Monday – Friday 24/5. Look out for the Support chat button on the bottom right of the page.

Ensuring that your organisation can access Live Support

To ensure you can access Live Support, Zendesk has technical information covering browser requirements and firewall configuration. This can be shared with your internal IT team if required. For more information refer to the Zendesk article Zendesk Chat system requirements.

Ensuring that your organisation receive emails from Support

PageUp has implemented SPF and DNS Validation records to ensure that emails sent from PageUp's Zendesk will reach your inbox without triggering any spam filters. If you are not receiving emails, or they are being flagged as suspicious, please contact us. We may need to speak with your internal IT team about how they check emails.

 

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