Recruitment Marketing Public
If you are a PageUp ATS customer, please refer to the Contacting Support & Support Portal Guide (login required).
If you are a PageUp Clinch customer with Recruitment Marketing-related queries or issues, here are the ways for you to contact our Support team.
Quick Reference: Support Channels
Email Support:
- Access: support@pageuppeople.com
- Availability: 24/7 (Monitored during business hours)
- Best For: General inquiries. A ticket is created automatically upon receipt, and you will receive a confirmation email with your ticket number. Any future replies to the email thread will automatically attach to your ticket.
Important:
To access the Chat features or to use the Submit a Request form, you must be logged into the Knowledge Portal.
If you don't have a profile yet and would like to use these self-service features, then contact us via email to get you started.
How to Sign In (PageUp Clinch Customers):
As a PageUp Clinch customer, support access is managed directly through our Zendesk Knowledge Portal rather than an ATS.
- Click Sign In in the top right corner of the Knowledge Portal.
- Select I'm a PageUp Clinch Customer.
- Enter your Email and Password, then click Sign in.
Support Portal - Submit a Request:
- Access: Self-Service Support Portal.
- Availability: 24/7 (Monitored during business hours).
- Best For: Non-urgent issues and tracking request status.
Live Chat:
- Access via Knowledge Portal: Click the Chat widget in the bottom-right corner of the screen (must be logged in). For more information, refer to Contacting Support & Support Portal Guide - Live Chat & Piper AI Features.
- Piper (Support AI Virtual Assistant) Availability: 24/7 (for instant self-service assistance and automated query handling).
- Support (Human Agent) Team Availability: Monday - Friday, 24/5
- Best For: Quick questions, immediate assistance, and self-service troubleshooting.
Important:
Piper is a Support AI Virtual Assistant designed to help you quickly find answers from our Knowledge Portal.
We recommend asking Piper your specific question first (e.g., "How do I reset a user password in PageUp ATS?") as it can often solve your issue right away!
While AI streamlines your search, please carefully review any generated steps or information before applying them to your system.
Attaching Files & Attachment Security
Whether you are using Chat, the Web form, or Email, you can attach files (such as screenshots or documents) to give us context and help us resolve your query faster:
- In Chat: Click the paperclip icon inside the message window.
- In Web Form: Upload your file(s) into the Attachments section.
- In Email: Simply attach the file(s) to your message as usual.
Note on Attachment Security:
Private Uploads: To ensure the security of your data, any files you upload to a request are private. If you wish to view or download these files again after they have been submitted, you will be prompted to log in to your account. This is a standard measure to ensure your information remains protected.
Live Chat Exceptions: This login requirement does not affect Live Chat (messaging). You can view and share attachments within your active chat session without additional prompts.
Agent Files: Files sent to you by a Support agent can generally be accessed directly without an additional login step.
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