Public

This user guide details how to make the most of the search feature, subscribe to sections for new articles and comments, and interact with content within the Knowledge Portal and Community Forum.

Searching

The search functionality has been improved to allow filtering by category or community topic. Read on for more details. 

Searching by Category

You can filter by type, category and topic on the search results page.

1. Enter your search term in the search bar and press the Search button
   
2. On the search results page, you'll see filter options:
   1. By Type: Choose a type (e.g. Articles) to set your first filter.
   2. By Category: Refine your search by selecting a category (e.g. Recruitment).
      

The page will automatically update as you apply these filters, making it easier to find what you're looking for.

Searching by Community Topic

Your search results will also include posts from the Community Forum. To filter:

1. Select Community under the By Type filter.
2. Then, choose the relevant Topic to narrow down the results.
   

This will help you quickly find relevant discussions within the Community Forum.

Product category pages

The product category pages offer an overview of the information available in the Knowledge Portal. You can click on individual articles or section titles to access their content. Some sections, like "Jobs" contain additional subsections. Clicking on a subsection, such as "Job Card" will display the articles related to that specific topic.

Follow

The Knowledge Portal and Community Forum enables you to follow sections and topics to receive notifications when a new article, comment or post has been added. Simply click the "Follow" button to receive the notifications directly to your inbox.

For the Knowledge Portal, you have the options of: 

• New articles: To receive a notification when a new article has been added to a section.
• New articles and comments: To receive a notification when new articles have been added to a section and new comments have been added to an article within the section.

For Community Forum topics, you have the options of:

• New posts: To receive a notification when a new post has been added to a topic.
• New posts and comments: To receive a notification when a new post has been added to a topic and new comments have been added to the posts within the topic.

Voting

For articles in the Knowledge Portal, how helpful is the information you are reading? You can now give us feedback easily through with a thumbs up or thumbs down.

Voting on posts and comments on posts are also available, simply click the up or down arrows to provide your visual feedback on whether the posts/comments were helpful.

Comments

If you have a question about the details or want to interact with other readers, then leave a comment on the Knowledge Portal article or Community Forum post.

Supplementary information

View our Community Forum guidelines and more here (login required).