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This guide shows you how to get the most from the Knowledge Portal and Community Forum. Learn to effectively use the search feature, subscribe to sections for new articles and comments, and interact with content. For the best experience, be sure to sign in.

Searching

You can search from:

• The home page of the Knowledge Portal - using the Search Bar.
• The top header, by clicking on the magnifying glass.

When searching, you can filter your search results by specific categories or community topics, allowing you to narrow down your queries effectively. Whether you're looking for resources within a particular category or seeking discussions related to a specific community topic, the search functionality is designed to facilitate a more organized and intuitive browsing experience. Search also looks through comments on articles and posts, not just the main content. So, your search term might appear in a comment, not the article itself. Exact matches with double quotes ("") don't work in comments. See below for more information and tips for searching.

Searching by Category

You can filter by type, category, and topic on the search results page.

1. Enter your search terms in the search bar and press the Search button
   
2. On the search results page, you'll see filter options:
   1. By Type: Choose a type (e.g., Articles) to set your first filter.
   2. By Category: Refine your search by selecting a category (e.g., Recruitment).
      

The page will automatically update as you apply these filters, making it easier to find what you're looking for.

Tips for searching

Here are various search options to enhance your results.

1. Search for multiple words

Use double quotes around each word.

Example: "article" "title" "section" "author"

• Finds content in articles with all those words, in any order.
• Use spaces between words.
• It matches word variations (e.g. "articles").
• Don't use single quotes as they're ignored and return broader results.

2. Search for a phrase

Use double quotes around the whole phrase.

Example: "article title"

• Finds the exact phrase in that order.
• It matches word variations (e.g. "articles").
• Single quotes are ignored.

3. Exclude words

Use a minus sign (-) before a word to exclude it.

Example: reporting issues -support

• Finds results with "reporting" and "issues" but not "support".

Don't repeat a word after a minus sign

Correct: "reset password" -email

Wrong: "reset password" -reset email (This won't return results because "reset" is both included and excluded).

4. Combine searches

Mix the above tips to narrow your results.

Example: "reporting issues" -support

5. Use more than two words for better results

Searches with three or more words are more specific and help you find more relevant content.

Using generative search for the Knowledge Portal

Your search phrases will now yield quick AI-generated answers.

How it works:

• You can enter questions or phrases into the search field.
• The system provides AI-generated answers, eliminating the need to click through multiple articles to find information.
• You still have the option to click into the source articles for more details if desired.
• Tip for effective use: Use more than two words in your search query to increase the likelihood of receiving an AI-generated answer.
• If there isn't enough information for the AI to generate an answer, you will be prompted to rephrase your search.
• Optional: Click thumbs up if it's helpful or thumbs down to provide feedback on what isn't working.

Searching by Community Topic

Your search results will also include posts from the Community Forum. 

To filter:

1. Select Community under the By Type filter.
2. Then, choose the relevant Topic to narrow down the results.
   

This will help you quickly find relevant discussions within the Community Forum.

Product category pages

The product category pages offer an overview of the information available in the Knowledge Portal. You can click on individual articles or section titles to access their content. Some sections, like "Jobs" contain additional subsections. Clicking on a subsection, such as "Job Card" will display the articles related to that specific topic.

Follow

The Knowledge Portal and Community Forum enable you to follow sections and topics to receive notifications when a new article, comment, or post has been added. Simply click the Follow button to receive the notifications directly to your inbox.

For the Knowledge Portal, you have the options of: 

• New articles: To receive a notification when a new article has been added to a section.
• New articles and comments: To receive a notification when new articles have been added to a section and new comments have been added to an article within the section.

For Community Forum topics, you have the options of:

• New posts: To receive a notification when a new post has been added to a topic.
• New posts and comments: To receive a notification when a new post has been added to a topic and new comments have been added to the posts within the topic.

Voting

For articles in the Knowledge Portal, how helpful is the information you are reading? You can now give us feedback easily with a thumbs up or thumbs down.

Voting on posts and comments on posts is also available, simply click the up or down arrows to provide your visual feedback on whether the posts/comments were helpful.

Comments

If you have a question about the details or want to interact with other readers, then leave a comment on the Knowledge Portal article or Community Forum post.

Supplementary information

• View our Knowledge Portal and Community Forum guidelines here (sign in required).