Assigning the Implementation Team


Assigning the right project team is critical to the success of your implementation. Not only do you need to work out what roles are required, but also the time commitment required for each of these roles. To help, we have outlined the key Client roles and responsibilities we find to help make implementation go smoothly, as well as estimated time commitments.

What time commitment is required?

We understand that people still have their day-to-day responsibilities to perform when working on projects such as system implementation. Throughout the project stages, time requirements will vary.

For Enterprise implementations, during the User Acceptance Testing period, time requirements see an increase as you test your solution end to end.

An estimated* time effort for the key Enterprise implementation roles is outlined below:

  • Superuser: approximately 2 days per week
  • Project Manager: approximately 3 hours per week
  • Project sponsor: 1 hour per week
  • Change Manager: 1 - 2 hours per week
  • Technical Integration/SSO/HRIS expert: approximately 10 - 20 hours for the life of the project
  • Website resource: approximately 10 - 15 hours for the life of the project

*Please note these are estimates only. The modules you are implementing, along with the size and complexity of your organisation, mean these durations may vary. Use them as a starting point to conduct your own resource estimation.

Implementation roles and their responsibilities


  • Attends all project iterations
  • Gathers requirements and represents internal stakeholders during requirements definition and testing
  • Feeds back to internal stakeholders on decisions, issues and constraints (if any)
  • Configures system to align with business requirements
  • Agree on test criteria and design test scenarios and scripts to support system validation
  • Answers system configuration questions during user acceptance testing
  • To see a full list of Superuser responsibilities check out the Superuser PD.

Project Manager:

  • Securing resources and ensuring they understand what needs to be done and when
  • Defining the scope and deliverables of the project
  • Monitoring completion and ensuring the project is delivered according to the schedule
  • Managing risks
  • Ensuring stakeholders are aware of progress, risks and issues
  • Ensuring the project meets the objectives of the stakeholders
  • Maintains Project Schedule and Project Log

Project Sponsor:

  • Secures resources and funding
  • Responsible for communicating and managing the expectations of the project team
  • Escalates any organizational issues that the project may encounter to the relevant stakeholder group i.e. steering committee
  • Main executive spokesperson used in any change management activity
  • The ultimate decision maker is usually represented by the Subject Matter Expert(s)

Change Manager:

  • Responsible for creating a comprehensive change roll-out plan

Technical Integration/HRIS Specialist:

  • Works with Client Superusers and SME's to understand what data needs to be transferred between the client HRIS and PageUp via integration
  • Works with the PageUp Business Analyst to complete the relevant Integration and Single Sign On work.
  • Create integration specifications (templates will be provided by the PageUp project team)
  • Build and test the integration

Web Developer:

  • Provides branding requirements and assets for the careers pages
  • Works with the PageUp Team to perform any technical changes required

Marketing / Brand Rep(s):

  • Sign off the design and branding e.g. website, onboarding portal


  • People who are impacted by, or may influence the use of the process and system

New Users:

  • All future end users of the system who will undergo New User training (if required)



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